A) Claimant Needs to Send NOTIFICATION OF INTENT TO FILE CLAIM
NEEDS TO BE SUBMITTED IMMEDIATELY TO THE CARRIER IN WRITING.
IT IS VERY IMPORTANT THAT ANY CLAIM BE SUBMITTED IMMEDIATELY UPON RECEIPT OF CARGO.
Failure to place carrier on notice for loss or damage in a timely manner is grounds for claim denial.
Ocean Freight Receipts must indicate damage or exception And a written claim should follow
within (3) three days.
Air Freight: Visual Damage – Receipts must indicate damage or exception (i.e. crushed boxes, rips, bent corners, etc) ,
and a written claim must follow in 7 days.
Concealed Damage - 14 Days from date of delivery. Again receipts should indicate any indication (i.e. bent corners, dents, etc) ,and preliminary
notice must be presented in 14 days.
Non - Delivery –Within 120 days of ETA of cargo
B) Cargo can not be processed, moved, or be used to utilized.)
Claimant will need to Submit Claim to Insurance company:
1) CLAIM LETTER filed against carrier/( Shipping company that moved cargo.)
2) Carrier’s Reply
3) Confirmation of short/non-delivery from carrier
4) Original Insurance Cert or declaration
5) Copies all original bills of ladings
6) Copies of all delivery receipts with proper exceptions noted.
(SHOWING CARGO SIGNED FOR AS RECEIVED DAMAGED.)
7) COMMERCIAL INVOICE
8) Copy Packing List
9) Copy Shipper’s Commercial Invoice
12) Duty Consumption Entry Copy of Custom Form 5931 for Return on duty if needed
13) PICTURES OF CARGO
14) ESTIMATION OF VALUE OF DAMAGE
15) Original Survey PROFESSIONAL Surveyor's ESTIMATE OF DAMAGE
16) Assurers’s Statement of Claim (including repair if any)
**** DUE TO THE COST OF THE SURVEYOR, It is recommended DETERMINING IF THE VALUE OF THE
DAMAGED GOODS IS WORTH FILING A CLAIM.
** All freight bills must be paid to carrier before claim will be processed or paid if claim is approved.
Before You received goods we hope that :
1) ** When cargo is received Importer must check all cargo for good order before signing delivery receipt in good order -
2) * You must note on the delivery documentation damage to cargo at the time it is delivered on the truckers/ Draymen's
paperwork and have copy. If cargo is signed clean it is very hard to file claim.
* Good thing you have insurance as transportation carriers limit their liability to amounts that simply won’t
Cover the full financial exposures involved with your shipment. For Example.
• Domestic Transportation: Carriers limit can be as low as $.50 cents per LB.
• International Air Carries Liability limit is $20.00 per Kilo.
• International Ocean Carriers limit is $50 per Box
max $500. Max per shipping unit/Container $500
** Please note that Cargo Rates International LLC takes no legal or financial responsibility for the use, content, or
accuracy of information provided. It is the responsibility of the company or individual using information to verify
accuracy of information.
Cargo Claims Information
Cargo Rates International LLC
3322 36th Avenue S
Seattle, Wa 98144
Telephone/Fax: 800 721 2540
How to Handle a Cargo Claim
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